MG America is 100% committed to providing a customer-driven and customer-focused technical service team. The major focus of our team is to ensure the success of the companies using our Processing and Packaging machines. We are here for you and we will keep your lines running at peak efficiency with our quick response time, interactive tools and technical expertise that’s second to none.
MG America’s technical service engineers are knowledgeable about the latest developments in Processing and Packaging machine technology, including service procedures, equipment features and software updates.
MG America supports equipment sales directly, remotely and by maintaining a large spare parts inventory.
MG America Technical Service Division offers:
Project management
Commissioning support
Training certification
Spare parts
Service agreements
Equipment upgrades & general machine overhauls
NEW – Remote Technical Assistance (RTA)
Looking for spare parts?
MG America is ready to meet all of your spare parts needs, and now we have made the process even easier. Just click on the Online Parts Quote button below, complete the parts request form and submit. One of our parts specialists will review your request and get back to you with the information you need to place spare parts order. If you need to look up a specific part, click on the Parts Locator login and you will be directed to our Online Service Portal.
Need service?
If you happen to require service support on your MG America processing or packaging machine, our team of service experts is here to assist you and to help keep your precision-crafted equipment running at peak performance levels. Simply complete and submit a Service Request using the button below and one of our technicians will be in touch quickly.
Download the Technical Documentation you need with eDoc
Now, all the technical documentation that you need for your MG capsule filling equipment and packaging machinery is just a click away, 24/7. Plus, all documentation provided will be the most accurate and up-to-date version available.
Remote Technical Assist (RTA)
MG America has launched a Remote Technical Assist (RTA) program allowing line personnel to see and interact with technician specialists for real-time equipment troubleshooting and training.
Designed to drastically reduce machine downtime and operator error, the comprehensive equipment assistance initiative comprises emergency support, line integration and training sessions.
Performed via 100% secure WiFi, 3G/4G or ethernet connection, the Remote Technical Assist program allows line personnel to hear, speak with and even see technicians specially trained in specific MG America packaging and processing equipment.
Sessions also can include live streaming, instant messaging, file sharing, pics/screenshots and annotations.
The program can incorporate highly sophisticated virtual diagnostic tools that allow line operators to share issues with offsite technicians even when they are not visible to the naked eye.
Footage from endoscopes, microscopes, UV/IR cameras, earscopes and even iriscopes can be transmitted to technicians in real-time, resulting in quick fixes that get production recommenced in as little time as possible.
To learn more, call our Service Department at 973-808-8185
